At Ezee-Trophies we aim to deliver your order to you within 7 working days, some orders however, may take up to 10 days depending on trophy engraving requirements, how busy we are and also the size of the order. If you have a specific date when you require your trophies please let us know so that we are able to deliver in time for that special event.
If you have any doubts as to whether or not we are able to deliver on time for your presentation date, please contact us before placing your order.
We use a courier service and we also use Royal Mail depending on what best suits the order being despatched. Delivery times will vary and most orders will require a signature. Delivery is charged at two separate rates:
Orders under £100 will be charged £5.50
Orders over £100 will be sent with FREE delivery
Once we dispatch your order we will email you and give you an estimated delivery date. We can deliver to the UK mainland and Channel Islands only.
You may return an item in its original condition for a refund or credit within 15 days of receiving, however, where engraving has been applied directly onto an item, no refund will be available (unless an error on our behalf has been made). Delivery charges can only be refunded if the return is due to our error.
All returns must be accompanied by the packing slip. After a return has been received, it will usually take 1-2 weeks to process. If using a credit card, refunds will have to be credited to your credit card. If paying by cheque or bank transfer, a refund cheque will be mailed to you. We suggest you use Royal Mail Special Delivery for your protection.